- Document management system – the newest document management tool used in the Lithuanian municipality wich alows to easily register, create, and send different types of documents in the electronic environment. The system ensures full institution’s management so that the client could partly or fully resign from the use of paper documents.

- Service management system – helps user to find all the information about services and ensures a full process management and links user to other electronic systems that are participating as well. (e.g. troubleshooting and etc.).

- Queue management system – provides the possibility to manage customer flow, reduce clients dissatisfaction with the waiting time, allows to make clear statistics about served customers. Corporation “Idamas” is responsible for the system’s installation and has the experience of these systems installation in banks, municipality’s institutions including Vilnius city municipality as well.
  
- Service description – the consulting service always helps client to use the system. With the help of JSC “Idamas”, several municipalities and many other government and commercial enterpriseshave installed a quality assurance standard ISO 9001.

- Web partner system – the above listed components are the parts of a single platform. That means that all what user needs to know is one login and password which will help him to access the system. If the client installs the software of “WebPartner”, our company provides all the updates of the components.

The updates of the project.

Coporation’s “Idamas” offer also includes these updates:

- Integration with the project “E-democracy” – the possibility to integrate two projects into one system.

- Resident account - the possibility to electronically monitor the progress of the services.

- ESDS – electronic service delivery system is an opportunity to order the services by Internet. It also provides the full integration with the VAIISIS.

- “Urban problems” – GIS (Geographic information system) based database for the issues registration, that realizes a fully-fledged electronic service to residents.

- “GIS voting” – the opportunity to see, sort and order draft legislation, voting results and other information to be sent on e-mail. 

- Service for interesants – allows interesants to book time for the visit to the institution’s expert by using personalized “Resident Account” help.